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2011 Report of Passengers Denied Confirmed Space, 2nd Quarter

Quarter Ended 6/30/2011

AirTran Airways0271001328427111,766006,704,438$49,841$0$0
Alaska Airlines01945341963841941,592138194,242,336$0$133,355$0
American Airlines76034010504561,6601,60415,5871,36926919,650,620$249,274$156,420$0
American Eagle4176311802521,3451,2517,647004,377,094$67,455$23,178$0
Atlantic Southeast39294100334633311,6945,5589213,708,749$8,492$167,274$0
Continental Airlines751,266182341191,7121,5557,9811,8721,39810,177,417$13,499$461,277$7,520
Delta Air Lines40696222376373628,19549,33011,48026,752,092$12,635$461,027$0
Frontier Airlines71916368248101,201002,638,684$323$3,802$600
Hawaiian Airlines9000099146002,151,581$836$0$1,800
JetBlue Airways00000009006,622,3430$0$3,430
Mesa Airlines42123394545414162,1253491311,794,852$135,053$0$0
SkyWest Airlines5526940833632411,2956,3841,6336,210,623$5,477$95,390$0
Southwest Airlines757683006622,1021,44015,3910028,919,972$359,121$343,588$0
United Air Lines161624022401,0091,00920,81732,6618,62111,791,428$64,550$345,483$10,324
US Airways1,299015771271,5901,29911,52403,36614,011,454$619,354$0$0

1a Number of passengers who were denied boarding involuntarily who qualified for denied boarding compensation and were given alternate transportation within the meaning of section 250.5

1b were not given such alternate transportation

2 Number of passengers denied boarding involuntarily who did not qualify for denied boarding compensation due to:

2a accommodation on another flight that arrived within 1 hour after the scheduled arrival time of the original flight

2b substitution of smaller capacity equipment

2c failure of passenger to comply with ticketing, check-in, or reconfirmation procedures or to be acceptable for transportation under carrier's tariff or contract of carriage

3 Total number denied boarding involuntarily

4 Number of passengers denied boarding involuntarily who actually received compensation

5 Number of passengers who volunteered to give up reserved space in exchange for a payment of the carrier's choosing

6 Number of Passengers accommodated in another section of the aircraft

6a Upgrades

6b Downgrades

7 Total Boardings

8 Amount of Compensation paid to passenger who:

8a were denied boarding involuntarily and were given alternate transportation within the meaning of section 250.5

8b were denied boarding involuntarily and were not given alternate transportation

8c volunteered for denied boarding